Frequently Asked Questions

frequently asked window cleaning questions
What are the benefits of window cleaning with a water-fed pole system?

Here at Allprocleans, we use some window cleaning kit which, in the window cleaning trade, is called a “Water-Fed Pole” system. The system can reach 40ft up which is high enough to reach windows even in 3 story townhouses. This makes it a lot safer as we don’t use ladders. We can reach heights and angles that a ladder can’t. No damage is caused to your property or lawn by ladders and it’s great for the environment! No chemicals are used, just pure water! Finally, windows are proven to stay cleaner for longer as there is no build-up of soapy residue.

Do I need to be in when you visit my house to clean the windows?

You do not need to be home when we come to do a residential window clean. We can get the job done as long as we have access all around the outside of your property.

How do I pay you if I’m not at home when you come to clean my windows?

All our exterior cleaning customers are now set up on a direct debit system called GoCardless. You simply select your payment plan, fill in a quick form and payments will be debited automatically. This means it’s safe – there is no handing cash to people you may not know – no cards – no handing details over – no late payments or debt – no chasing your bill – no wrong billing – no other billing – set up only takes 1-2 minutes and your job is done! No messing about every month. Simply visit our Window Cleaning Prices & Payments page to get started.

After you came to clean my windows, the windows were left wet. Why is this?

We use Pure Water which we produce by removing all the impurities from tap water in a four-stage deionising filtration system. Pure water has a slightly acidic PH which readily absorbs dust and dirt which usually accumulates on your windows and frames. When the windows dry, they will be completely spot and streak free and not leave any soapy residue!

Do you clean my windows even if it is raining?

YES – Some days it is raining too heavily to be practical or for safe working conditions. In that instance, we do not clean windows. Otherwise, yes you will see me out working in the rain. My customers want a regular, reliable service and and it makes no difference at all to the finished cleanliness of your windows. I offer a 100% satisfaction guarantee. I would rather clean them again and you be happy than you be unhappy with my service so I put my money where my mouth is regarding cleaning windows in the rain. I ask for one thing: I MUST be notified within 24 hours after a clean if you are unhappy with the service.

How much does it cost to have my windows cleaned monthly?

Here at Allprocleans, our prices range from £15.00 to £30.00 for a 4 weekly clean, depending on the type and size of the property. In some cases, we may advise an 8 weekly clean would be more cost-effective for you. Discounts are available should you instruct us to carry out other exterior cleaning services alongside cleaning your windows. You can check out what other services we offer on our Exterior Cleaning Services page. Please visit our Window Cleaning Prices & Payments page for more information on our window cleaning and exterior cleaning pricing and payment plans.

Allprocleans fully insured window cleaners


GU35 0HQ,

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